Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you:

• Purchase products or services from us
• Request information or quotations
• Contact us for support or inquiries
• Visit our showroom or website
• Sign up for our newsletter or promotions
• Participate in surveys or feedback forms

Personal Information

The types of personal information we may collect include:

• Name and contact details (phone number, email address)
• Delivery and installation address
• Payment information
• Product preferences and purchase history
• Communication preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment

• Process and deliver your orders
• Schedule installation services
• Send order confirmations and updates
• Handle payments and billing

Customer Service

• Respond to your inquiries and requests
• Provide technical support and warranty services
• Handle complaints and resolve disputes
• Conduct customer satisfaction surveys

Marketing and Communication

• Send promotional offers and product updates
• Inform you about new products and services
• Provide maintenance reminders and tips
• Share relevant content and recommendations

Business Operations

• Improve our products and services
• Analyze customer preferences and trends
• Maintain records for warranty and service purposes
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in:

• Delivery and logistics
• Installation services
• Payment processing
• Technical support

Legal Requirements

We may disclose information if required by law or in response to legal processes, court orders, or government requests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Secure storage of customer records
• Limited access to personal information
• Regular security assessments
• Employee training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with warranty obligations
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements

Warranty and service records are typically retained for the duration of the warranty period plus applicable legal requirements.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You can request access to your personal information and request corrections if it is inaccurate or incomplete.

Deletion

You can request deletion of your personal information, subject to legal and operational requirements.

Marketing Opt-Out

You can opt out of receiving marketing communications at any time by:

• Clicking unsubscribe in our emails
• Contacting us directly
• Informing our staff during interactions

Data Portability

You can request a copy of your personal information in a structured, commonly used format.

7. Cookies and Tracking

If we operate a website, we may use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience
• Deliver relevant content

You can control cookie settings through your browser preferences.

8. Third-Party Links

Our communications may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to Privacy Policy

We may update this privacy policy from time to time. Changes will be effective immediately upon posting. We will notify you of significant changes through:

• Email notifications
• Website announcements
• Direct communication

Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or your personal information, please contact us:

12. Consent

By using our services or providing your personal information, you consent to the collection, use, and disclosure of your information as described in this privacy policy.

13. Governing Law

This privacy policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the jurisdiction of courts in Krishnagar, West Bengal.